| Q: |
How do I make a reservation? |
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| A: |
You can
book online or call us straight away on 0039
329 85 57 435 or Spype Us on salome8004. |
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| Q:
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How do I make a reservation for return? |
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| A: |
In order to insure
the best service and organization of your return
transfer, please never book to the
driver. 1- You can
book online just after your first booking
clicking on the link for booking return transfer;
in that way a 10% discount will be
automatically calculated.
2- You can book your return transfer in a
second moment on the booking form. Please write
on the Notes that it is a return transfer.
3- Call us on 0039
329 85 57 435. |
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| Q:
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Why is it so important my
mobile number? What can I do if I do not
get one to insert in the booking form? |
| A: |
It is
important if we need to
contact you in airport, port or station.
If
you do not get a mobile number, please write a
telephone number in Rome (friend, parent, hotel)
and the dialing code: 06 (local call) or +39 (International dial code). |
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| Q: |
What type of vehicles do you have? |
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| A: |
Please
check our vehicles page
for details. |
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| Q: |
What methods of payment do you accept? |
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| A: |
We accept cash or payment
Online processed by PayPal using your credit card
(an extra charge is required for invoice
shipping). |
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Question |
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| Q: |
When do I pay my fare? |
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| A: |
If the pickup is
within Rome, airports or stations, you can pay in cash to the Driver at the end
ot the trip. If you want to pay your trip in
advance, you can make the payment online with
PayPal. If the pickup is from outer cities (Florence,
Naples, Sorrento ect) or from Cruise Ports
(Civitavecchia, Anzio, Ostia Lido) you are
required to pay a deposit (50%).
Please read our
terms
and conditions page
for details. |
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| Q: |
Do you provide service on holidays? If so, are
there any additional charges? |
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| A: |
Yes, we service
every day of the year without extra charge on
holidays, except on the following dates: 24th,
25th, 31rst December and 1rst January for which
we apply a 25% additional charge. Transfers have
to be paid in advance by PayPal or bank
notification. |
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| Q: |
Do you offer child seats? |
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| A: |
Yes. Upon request we provide two
size models. We apply a 10 Euros supplement. Please read our
terms and conditions page
for details. |
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Question |
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| Q: |
Do you charge for extra luggage? |
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| A: |
Please make sure
you select the appropriate vehicle type to
support the amount of luggage. The driver could
refuse the service due to excess luggage which
would result in the vehicle being unsafe on the
road. |
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Question |
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| Q: |
How can I cancel my booking? |
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| A: |
You should inform us
about cancellation. It must be notified to us 6 hours prior to the pick up time if your pickup
is within Rome and you are required to inform us
12 hours prior if your pickup is from outer areas,
airports, cruises ports and stations. |
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| Q: |
What do I do if my flight is delayed or
cancelled? |
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| A: |
We always check with ADR (Aeroporti Di Roma)
regarding flight information to keep track. It
is the reason why we suggest to you to enter
the Flight Arrival Time (see your flight ticket) as Pick Up Time.
If your flight delays or advances, we shall
consider the effective landing time.
If your flight is cancelled you must call our
office and inform. Driver will wait for you for
a maximum of 1 hour AFTER the Pick Up Time.
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| Q: |
Do you have a Wait-Time policy? |
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| A: |
Yes, 1 hour. If
you have a problem with luggage collection,
please call us. In that way your driver will go
on waiting for you. |
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| Q: |
Do you charge if the destination is changed? |
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| A: |
Yes, if it’s to a different area or if there are
stops on the way to your destination (for
example to leave persons of your group in an
other address or hotel).
Each stop is charged € 5 more (Central Rome
only). |
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Question |
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Q: |
What do you mean by
Pick Up Time? |
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| A: |
Your Pick Up Time is based on
the effective landing time of your flight.
So enter the scheduled Arrival Time on booking form. |
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Question |
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| Q: |
Where do I meet the driver? |
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| A: |
Simple, our driver will wait for you holding a sign bearing your name:
- at
the Meeting Point of your Terminal in Fiumicino
Airport (see the map of your terminal sent by
email with our confirmation of your booking)
-
just at the exit of Customs Area in Ciampino
Airport
- at
the quay of your ship on the Cruise port
- at
the platform in the Station.
If
you cannot see the driver, do not hesitate to call us. |
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